The article written by Dr. Carter aptly captures some of the key provisions which are critical to the successful transition from an incumbent to a new service provider & reminds me of how negotiations during the contracting phase, led by the team at Multistrat, led to improved terms, SLAs and governance in addition to substantial cost reduction for a prestigious customer based out of Netherlands.

Later, the Contract Management (CM) support for the transition phase was also very well received which set the tone for the CM activities during the project execution.